The Success Story of Indian Client Kiran

Empowering an Experienced Factory with Smarter Turning-Milling Efficiency

We are pleased to share the success story of our Indian client Kiran, which showcases how our SL-36 with Y-axis turning and milling compound machine has brought high efficiency and precision to their operations.

1. Initial Contact: Choosing the Compact SL-36 Turning and Milling Compound Machine

At the beginning, Kiran was very interested in our SL-36 with Y-axis model. This machine's compact size and turning and milling compound functionality impressed the client, especially its ability to provide Y-axis turning and milling, offering greater flexibility for machining. Moreover, with our Smartbrain controller, the machine's cost-performance ratio was exceptionally high, which made it even more appealing to the client.

2. From Fanuc Controller to Smartbrain Controller

As a customer with extensive experience in machining, Kiran's factory was already using Fanuc controllers, and they were familiar with it. After learning about our Smartbrain controller, the client evaluated its ease of use and powerful functions. After a detailed introduction and demonstration from us, Kiran decided to adopt our standard Smartbrain controller, a choice that provided great convenience for subsequent operations.

3. Quick to Get Started and Easily Transitioned into Production

With their prior experience in machine tools and the comprehensive guidance and online support we provided, Kiran quickly got the hang of the machine after receiving it. They were able to start production almost immediately without any significant learning curve, which greatly improved their production efficiency.

4. Sample Making Service for Smooth Transition to Mass Production

To ensure the client could start mass production as soon as possible, we provided a customized sample-making service based on the product drawings Kiran provi ded. This allowed the client to quickly verify the production process and adjust accordingly, ensuring smooth mass production.

5. Customer Satisfaction and Long-Term Usage

Now, after almost 2 years of using our SL-36 lathe, Kiran is very satisfied with both the machine performance and our after-sales service. In particular, Kiran highly praised our technical support and quick response when working with our after-sales team. He even sent us a video showing how our SL-36 lathe is placed among his many Star Swiss-type machines.