«Buhler AHS» LLC
From Basic to Powerful CNC Machines
The Beginning: A Cautious Start
Our journey with «Buhler AHS» LLC began in February 2023 when they first showed interest in our SL series CNC lathe. As a company new to Chinese CNC machines, they approached us with a degree of caution. To ensure quality and performance, they decided to conduct a thorough evaluation. After watching a video of our factory operations, Nikita and the team at «Buhler AHS» were impressed by the machine's capabilities and opted to go ahead with the SL-X purchase. However, they took an extra step—hiring a third-party inspection agency to assess the equipment's quality upon arrival. We were happy to accommodate their request, and the inspection was completed without any issues, affirming their trust in our machine quality.
Building Trust: The First Purchase and Installation
In March 2023, after finalizing the order, Nikita and the team at «Buhler AHS» chose to invest in our on-site installation, commissioning, and training services. The machine, the SL-X, was set up successfully and, after some technical adjustments, it performed flawlessly. By June 2023, the production was complete, and the machine was delivered and installed at their facility.
Our after-sales support went above and beyond—ensuring that everything was running smoothly, including some small adjustments to the material handling system.
Expanding Capabilities: From SL-X to ST Series
As «Buhler AHS»'s business grew, their production needs evolved. By October 2024, they ordered the ST-72YT model, a more advanced CNC lathe designed to handle larger and more complex tasks with improved precision. The decision to expand from the SL-X to the ST series is a testament to their growing confidence in our machines and service system.
Technical Excellence: Continuous Improvement
Throughout the relationship, Nikita and the team at «Buhler AHS» engaged in regular technical exchanges with our team. From optimizing cutting programs to solving minor operational questions, our communication has been key in ensuring their satisfaction. For instance, when there were slight issues with the feeder's operation in August 2023, our team promptly visited their factory in November to fine-tune the parameters, ensuring seamless operation.
«Buhler AHS»'s machining process, involving precision drilling and milling with specific center drill and C-axis rotations, showcases the versatility of our machines. Their feedback and real-time use cases have been valuable to both teams, helping us enhance our offerings.
A Thriving Partnership: Sharing Success
As part of our ongoing collaboration, Nikita shared a video of our machine’s operation with the Eastern European CNC lathe community. This video demonstrated how our machines handled various machining operations, increasing visibility among local industry professionals. Their recommendation has helped expand our reach in the region and build greater trust in SmartLathe products.
Looking to the Future
In March 2025, Nikita and the team at «Buhler AHS» placed an order for the DS-5236SY, a double-spindle lathe, which marked another milestone in our partnership. This continued collaboration strengthens our relationship with «Buhler AHS» and reaffirms our commitment to providing high-quality CNC machinery tailored to customer needs. We are excited to see «Buhler AHS» expand its production capabilities and achieve greater success.
Key Takeaways:
Quality and Reliability: «Buhler AHS»'s satisfaction with their initial SL-X purchase and subsequent transition to the ST series demonstrates the trust they have in SmartLathe's equipment and services.
Personalized Service: From third-party inspections to on-site installation and after-sales support, we ensure every client receives the attention they need for optimal performance.
Growing Together: As «Buhler AHS» continues to expand their capabilities, SmartLathe will be there to support them with advanced, reliable machines that meet their evolving needs.
Community Impact: Nikita’s shared success story with the local CNC community in Eastern Europe speaks volumes about our commitment to customer satisfaction and knowledge sharing.
We are proud of our continued partnership with «Buhler AHS» and look forward to supporting their growth in the years to come. Here’s to more high-quality products, more successful projects, and a future full of possibilities!
